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Please note that all Pacific Crest tickets are non-refundable unless the ‘Refundable Fare’ option is specifically selected during the purchase process.
This policy applies to various scenarios, including:
1. Tickets purchased online at pacificcrestbuslines.net
2. Tickets purchased at ticket counters
3. Tickets changed for a scheduled date & time
4. Tickets purchased through other 3rd party sites (such as Wanderu, Busbud, GoToBus, and other ticket selling outlets)
5. Expired tickets and tickets already redeemed for travel
6. Duplicate orders
7. Commuter tickets/ticket booklets
If you have any concerns about the service you received and wish to request a refund, please get in touch with us through our online contact page or via phone. Our dedicated Customer Care Team will thoroughly review and investigate your claim, and subsequently, they will reach out to you with a resolution.
Kindly be aware that if you choose to conclude your trip by exiting at a different service location other than the one specified on the ticket, the ticket will be considered redeemed for travel and will not be eligible for a refund.
Please be informed that we are unable to provide refunds, reprints, or replacements for any misplaced, stolen, or illegible tickets.
For any urgent ticketing-related matters, we recommend contacting us promptly through our online platform here.
Only pets that fit in a pet carrier and can be stowed under the seat, at the feet of, or on the pet owner’s lap are allowed. Service Animals are allowed only if they are ADA defined service animals.
Amtrak or Greyhound Stations and/or Kiosks
If tickets are unable to be purchased in advance, the driver is able to accept credit cards. Cash is discouraged and the driver cannot make change.
Tickets must be printed and presented to the driver. Passengers are responsible for checking their tickets and making sure that the dates and times stated on the ticket are correct.
There are no refunds for non-refundable tickets.
A passenger that does not show or is late for their bus is considered a no-show ticket. That ticket is forfeited.
Passenger should be at pick up location 15 minutes prior to departure time. If passenger is late, bus will not wait and passenger may not be able to board bus, therefore forfeiting ticket.
The Carrier will not be liable for delays, accidents, breakdowns, adverse road conditions, storms, traffic congestion or any other condition beyond its control. The Carrier does not guarantee to arrive or depart from any point at any specific time. It is always the intention of the carrier to arrive and depart according to posted schedules.
Minors traveling alone must be ticketed via Amtrak or Greyhound and abide by the rules and policies of the ticketing agency. They must remain seated while bus is moving and wear seat belts when available.
The carrier reserves the right to refuse service to persons under the influence of Alcohol and/or drugs, anyone reasonably considered to be a danger to others, any passenger that is objectionable or offensive to other passengers and/or the driver or is unable to properly care for themselves. This includes but it is not limited to personal hygiene.
Please Call PCBL office at 541-366-5110 or email info@pacificcrestbuslines.net to report your misplaced/lost items. Please be prepared to give contact information and an accurate description of your lost items.
Please Call PCBL office at 541-366-5110 or email info@pacificcrestbuslines.net to report your misplaced/lost items. Please be prepared to give contact information and an accurate description of your lost items.
Passengers are allowed 2 pieces of stowed luggage, no more than 50lbs each and 62 linear inches. Passengers are also allowed one carry-on item.
Our bus routes are Alcohol, Tobacco, Smoking and Drug Free. Passengers are not allowed to use these products in any form while on the bus and must adhere to State and Federal Laws while using our services or they may be refused service and removed from the bus.
Reasonable modifications in policies, practices, or procedures are available to avoid discrimination on the basis of disability
If you require a mobility lift, please select Wheelchair when booking your ticket.
If you require other accommodations, you will need to make a request in advance by emailing info@pacificcrestbuslines.net or calling 541-366-5110.
Per federal law, no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. This means everyone is welcome aboard Pacific Crest Bus Lines vehicles. For additional information, including the Americans with Disabilities Act (ADA), contact us at info@pacificcrestbuslines.net
If a route is canceled, Pacific Crest Bus Lines will refund tickets purchased through www.pacificcrestbuslines.net. Pacific Crest Bus Lines does not provide lodging or meals for canceled routes.
If tickets were purchased through either Amtrak or Greyhound you will need to contact them directly.
